Good service from Dell

I’ve moaned about Dell at least once on here before and in real life I do it quite a lot, so it’s only fair to redress the balance when things go the other way.

My laptop started playing up on Monday night, randomly freezing up and overheating, so on Tuesday morning I gritted my teeth and picked up the phone to Dell, ready for the usual rigamarole. Instead, I got the most excellent telephone support, the like of which I have never received from an offshore call centre. That was followed up the very next morning by the arrival of a skilled engineer who replaced the motherboard in what must have been record time, and now everything seems to be shipshape again.

All I need now is a Microsoft engineer to come and replace Visual Studio’s “motherboard” with a non-faulty component and I’ll be laughing.